Getting help

Check these first

• An error code: Errors says what each one means and what to do.
• A 429: Rate limits. Wait for Retry-After, then send the request again.
• No results: the API searches your organization's own contracts. Check the lane's codes with GET /unlocations, and try leaving out filters such as containerType or the date range.
• A word you don't know: the glossary.

Ask HighQube

Write to support@highqube.ai. So we can find the call, send:

• When: the date and time (with the time zone, or in UTC).
• What: the method and path, such as GET /rate-search, and the parameters or body you sent.
• What came back: the HTTP status and errors[].code.
• Which key: its public part, the 12 characters after hq_test_. It identifies the key without giving it away.